Notting Hill Genesis (NHG) (202320229)
The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required repairs in the property’s kitchen.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Wandle Housing Association Limited (202225738)
The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered the landlord’s complaint handling.
Watford Community Housing Trust (202202141)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202214926)
The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored on the resident’s record. The resident’s concerns about staff conduct. Outstanding defects. The Ombudsman will also investigate the landlord’s complaint handling.
Freebridge Community Housing Limited (202320340)
The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door.
Honeycomb Group Limited (202304852)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202229078)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202301306)
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hillingdon (202313798)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
Luton Borough Council (202220071)
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.