Clarion Housing Association Limited (202318100)
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Eastlight Community Homes Limited (202106160)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.
Folkestone & Hythe District Council (202327295)
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
Islington Council (202301453)
The complaint is about the landlord’s handling of fence repairs.
Lambeth Council (202306177)
This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202301941)
The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of delays in repairing a gate. Associated formal complaint.
London Borough of Croydon (202310317)
The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202204365)
The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving around the front entrance. Repainting the front door. Garden maintenance and hedge planting. Nesting pigeons and installing a deterrent. Roof repairs following storm damage. The Ombudsman has also considered the landlord’s complaint handling and record keeping.