We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from the bedroom skylight window. Uneven floorboards. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.
The complaint is about the landlord’s handling of reports of smell in the property.
The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge increase. The resident’s concerns about which elements of the service charges were payable. The resident’s request for further information about service charges and a service charge increase. The resident’s concerns that inadequate materials had been used by the developer to mount a mirror cabinet. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. Handling of problems with the resident’s front door. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the complaint.