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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Optivo (202009764)

REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]

Paradigm Housing Group Limited (202012977)

  REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Stonewater (2) Limited (202008221)

The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.

Torus62 Limited (202009030)

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

Tower Hamlets Homes (202009013)

  REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Norwich City Council (201915203)

The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.