We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the landlord handled the resident’s request to change her tenancy from a joint tenancy to a sole tenancy. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord completed to the ceilings in the property. The standard of the replacement work to the front and rear doors.
The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary accommodation due to nearby construction. The landlord’s complaint handling as also been considered.
The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak.
The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.
The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.