Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Onward Homes Limited (202344019)

The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.

Paragon Asra Housing Limited (202221406)

The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.

Paragon Asra Housing Limited (202224968)

The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202410354)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

Sovereign Network Homes (202318203)

The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.

Stroud District Council (202341939)

The complaint is about the landlord’s handling of roof repairs and associated leaks.

Vico Homes Limited (202327370)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.

Vivid Housing Limited (202406134)

The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.

Camden Council (202308569)

The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s: decision not to conduct a further inspection of the resident’s front door. complaint handling.