Metropolitan Thames Valley Housing (MTV) (202419735)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202217418)
The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered the landlord’s complaints handling.
Peabody Trust (202428118)
The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling.
Saxon Weald (202330835)
The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .
Sheffield City Council (202322333)
The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour.
Southwark Council (202420688)
The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.
Sovereign Network Group (202440510)
The complaint is about the landlord’s response to:
Stonewater Limited (202318417)
The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202327120)
The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of repairs to door frames. the standard of the painting on the walls. the installation of broadband cables. external lighting repairs. Complaint handling.
Two Rivers Housing (202328979)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.