We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of window repairs.
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the landlord’s handling of the complaint.