The Guinness Partnership Limited (202331014)
The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Thirteen Housing Group Limited (202426134)
This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We have also considered the landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202333578)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.
A2Dominion Housing Group Limited (202427132)
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
Basildon Borough Council (202447527)
The complaint is about the landlord’s handling of repairs to flooring in the property.
London & Quadrant Housing Trust (202430695)
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
London Borough of Lambeth (202438366)
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
Metropolitan Thames Valley Housing (MTV) (202433813)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the property.
Newcastle City Council (202408433)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.