Metropolitan Thames Valley Housing (MTV) (202321247)
The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the property’s garden. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202202980)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. Concerns about its management of the communal areas of the property. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202333329)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for replastering and repairs to walls and ceilings. Reports of damage to internal door frames. Associated formal complaint.
Peabody Trust (202220019)
The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint handling.
Stonewater Limited (202305355)
The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling.
Birmingham City Council (202325811)
The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell.
Camden Council (202318030)
The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. Damp and mould. Damage to personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202227888)
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by a neighbour. The landlord’s handling of the resident’s management move.
Kirklees Council (202323479)
The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant.