Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Lambeth (202400048)

The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202313697)

The complaint is about the landlord’s: Response to concerns that the cooker was damaged during refurbishment works. Handling of a loss of heating following a gas leak. Complaint handling.

Metropolitan Thames Valley Housing (MTV) (202315214)

The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints.

Metropolitan Thames Valley Housing (MTV) (202400110)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal complaint.

North Devon Homes (202227951)

The complaint is about the landlord’s handling of:

Norwich City Council (202315609)

The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint.

Notting Hill Genesis (202305706)

The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.

One Housing Group Limited (202404213)

The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.

Origin Housing Limited (202321037)

The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.

Peabody Trust (202303862)

This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.