We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.