Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202310217)

The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.

Paragon Asra Housing Limited (202347781)

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. Repairs to the resident’s kitchen. Kitchen replacement. Exterior holes leading to pest infestation. Damp and mould in the bathroom. The complaint.

Paragon Asra Housing Limited (202439058)

This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the property. Reports of outstanding communal repairs. Reports of pests. Reports of antisocial behaviour (ASB). Concerns about contractor conduct. Reports about issues with car parking facilities.

Peabody Trust (202304409)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202304896)

The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This investigation also considers the landlord’s handling of the complaint.