Regenda Limited (202339792)
The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202312796)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202309429)
The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal area. Asbestos in the ceilings in the communal area. Damp in the resident’s property. A mice infestation in the resident’s property. Faulty electrics in the resident’s property. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202316345)
The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The resident’s complaint.
Southwark Council (202305827)
The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of a leak in her property. The resident’s reports of being unable to reach the kitchen window to open and close it. The Ombudsman has also considered the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202210234)
The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the associated reports of antisocial behaviour by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202306820)
The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works (including damp and mould within the cloakroom toilet). The associated recharges. Staff conduct. The Ombudsman has also considered the handling of this complaint.
Affordable Housing Communities Limited (202334805)
The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their property. Complaint.
Camden Council (202327297)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of antisocial behaviour (ASB). Reports of rodents in the property. The associated complaint.
Islington Council (202323409)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.