Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Homes Plus Limited (202304014)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202409760)

The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has also considered the landlord’s complaint handling.

Lincolnshire Housing Partnership Limited (202310248)

The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.

London & Quadrant Housing Trust (L&Q) (202408396)

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.