The Havebury Housing Partnership (202301040)
The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202223130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint.
Midland Heart Limited (202301132)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Abri Group Limited (202314966)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
Accent Housing Limited (202309515)
The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges.
Accent Housing Limited (202347889)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Barnsbury Housing Association (202308415)
The complaint is about:
Barnsbury Housing Association (202439886)
The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s handling of its contractor reports concerning the cleanliness of the property, and the resident’s concerns about staff conduct.
Birmingham City Council (202348410)
REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202408574)
The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.