Metropolitan Thames Valley Housing (MTV) (202215915)
The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Moat Homes Limited (202230042)
The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202302662)
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.
Royal Borough Of Greenwich (202229573)
The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
The Guinness Partnership Limited (202330416)
The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.
Lambeth Council (202304116)
The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record keeping. The landlord’s complaint handling.
Newlon Housing Trust (202301134)
The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s handling of a complaint about an out of hours call to its repairs service.
Gateshead Metropolitan Borough Council (202233490)
The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the subsequent repairs. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202226658)
The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.
Peabody Trust (202233123)
The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling.