Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Places for People Group Limited (202305317)

The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding in the car park. The standard of cleaning in communal areas. The temperature of the building during the summer. A request for a spare key fob for the building. The provision of heating and hot water in the resident’s flat. Leaks in the building and the impact on the resident’s home. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.

Sheffield City Council (202331238)

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also considered the landlord’s handling of the associated complaints.

Southern Housing (202314316)

The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also investigated the landlord’s complaint handling.

Southern Housing (202318488)

This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her concerns that the landlord was charging for services it did not provide, such as grounds maintenance and communal window cleaning. Communal cleaning. The reasonableness and level of service charges for the services provided, including service charge increases. We have also considered how the landlord handled the complaint.

West Kent Housing Association (202320441)

The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about the carpark gate. Complaint handling.