Southern Housing (202302575)
The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Tamworth Borough Council (202401849)
The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.
Abri Group Limited (202227515)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.
Castles & Coasts Housing Association Limited (202122765)
The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns about the standard of grounds maintenance. The resident’s concerns about the condition of the internal communal area.
Clarion Housing Association Limited (202302245)
The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.
Gateway Housing Association Limited (202217623)
The complaint is about the landlord's handling of the resident’s request for adaptations to their property.
Shepherds Bush Housing Association Limited (202211009)
The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling has also been investigated.
Stockport Homes Limited (202305080)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent mutual exchange. Associated formal complaint.
Camden Council (202219739)
The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has also considered the landlord’s complaint handling.
Leicester City Council (202225927)
The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. The landlord’s invoices to the resident for repairs carried out to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.