Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and the attendance of the landlord’s security contractors. the landlord’s handling of the resident’s reports of communal repairs and maintenance. the landlord’s handling of the resident’s service charge queries. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds.
The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to be completed; request for an uneven floor to be levelled; concerns regarding the safety of the property; concerns regarding the condition of the garden; complaint.
The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint.
The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a dehumidifier. Ongoing repairs to the resident’s bathroom and notification of appointments. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and mould; complaints handling and offer of compensation.
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.