Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in the property. Reports of antisocial behaviour (ASB). Reports of damp and mould. The maintenance of communal areas.