We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.