ForHousing Limited (202302381)
The complaint is about delays to repairs in the property and the compensation awarded.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Great Places Housing Association (202300681)
The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs and cleaning. Response to reports relating to a bad smell in the bathroom. Handling of the related complaint.
Haringey London Borough Council (202320122)
The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.
Hornsey Housing Trust Limited (202222077)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not to investigate.
Kirklees Council (202308305)
The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response to the resident’s reports of damp, mould and water ingress.
Lewisham Council (202231986)
The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and stairs. Handling of heating issues. Handling of repairs to the roof. Handling of asbestos in the resident’s property. The Ombudsman has also investigated the landlord’s record keeping.
London & Quadrant Housing Trust (202319847)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be replaced. Concerns about racism and discrimination. Concerns about being decanted. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202233154)
The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement of the kitchen sub floor. The request for replacement of the shower cubicle in the downstairs bathroom. The request for replacement windows. The associated complaint.
London Borough of Hackney (202312351)
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202227504)
The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. This investigation has also considered the landlord’s complaints handling.