Hexagon Housing Association Limited (202304248)
The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Islington Council (202313242)
The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.
LiveWest Homes Limited (202326312)
The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling
London & Quadrant Housing Trust (202319709)
The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304010)
The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report of having no electricity. The landlord’s response to the resident’s concern about the communal front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling and communication.
Metropolitan Thames Valley Housing (MTV) (202317756)
The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works.
Notting Hill Genesis (NHG) (202321271)
The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial works. The Ombudsman has also assessed the landlord’s complaint handling.
Ongo Homes Limited (202315596)
The complaint is about the landlord’s handling of garden works.
Paragon Asra Housing Limited (202409408)
The complaint is about:
Southern Housing (202408622)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.