Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about the landlord’s redecoration of the property’s external and communal areas. Response to the resident’s concerns that an allocated visitor parking space at the block was taken by a private resident. Handling of the resident’s reports of a faulty fire alarm at the block. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to succeed his grandmother’s tenancy. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.