Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The landlord’s response to the resident’s request for a replacement roof, kitchen and windows. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response to the resident’s allegation that contractors stole items from her loft. The landlord’s handling of the resident’s reports of a defective washing machine. The landlord’s handling of the resident’s reports of various repairs, including damp and mould, temporary flooring in the bathroom, roof repairs, cracks on the bathroom walls and ceiling and gaps in the window frames. The landlord’s response to the resident’s request to be decanted. The resident’s reports of discrimination and infringement of her human rights. The landlord’s complaints handling.
This complaint is about the landlord’s handling of the resident’s queries about his rent account.
The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security and condition of the communal fire doors in her block. The Ombudsman has also considered the landlord’s record keeping.
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s property. Pest control. The Ombudsman has also considered the landlord’s complaint handling.