Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould in the bedrooms and a defective lintel above the dining area window. This Service has also investigated the landlord’s complaint handling.
The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report has also considered the landlord’s: Record keeping. Complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports of repairs to the intercom and main entrance door. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Request for adaptations. Reports of required repairs. The Ombudsman has also considered the landlord’s: Handling of the management home move. Complaint handling. Record keeping.
The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.
The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the bathroom flooring. the living room floorboards. the front door. damp and mould in the bedrooms and bathroom. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s request for a management transfer.
The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing water in her garden after periods of rain.
The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.