LiveWest Homes Limited (202325385)
The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202201125)
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
London Borough of Hounslow (202433962)
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
Progress Housing Association Limited (202442599)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.
Sanctuary Housing Association (202324133)
The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.
Thrive Homes Limited (202127733)
The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.
Birmingham City Council (202433722)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
East Devon District Council (202324234)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202405185)
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
London Borough of Ealing (202430100)
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.