London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202426458)
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
London Borough of Barnet (202442712)
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Enfield (202347217)
The resident’s complaint is about the landlord’s handling of his requests to replace his windows.
London Borough of Hackney (202304210)
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
London Borough of Hackney (202334288)
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.