GreenSquareAccord Limited (202421830)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202443954)
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202506547)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Homes Plus Limited (202447589)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
Hyde Housing Association Limited (202345644)
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Karbon Homes Limited (202430991)
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202449374)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
London Borough of Hammersmith and Fulham (202321203)
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
London Borough of Lewisham (202411470)
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman has also considered the landlord’s complaint handling.
Manchester City Council (202420395)
The complaint is about the landlord’s handling of repairs to the communal boiler.