Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202230007)

The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.

Orbit Group Limited (202307509)

This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.

Southwark Council (202234723)

The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.

Sovereign Network Group (202300796)

The complaint is about the landlord's handling of reports of a smell in the property.

TBG Open Door Limited (202316362)

REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Welwyn Hatfield Borough Council (202218237)

This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.

Welwyn Hatfield Borough Council (202334065)

The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.

Amplius Living (202311863)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Bournemouth, Christchurch and Poole Council (202232665)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This Service has also considered the landlord’s complaint handling.

City of Doncaster Council (202339564)

The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.