Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated complaint. The Ombudsman has also considered the landlord’s recordkeeping in this case.
The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp and mould at his property. A rat infestation at his property.
The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant; reports of garage area parking issues; concerns regarding its contractor’s disclosure barring service (DBS) checks; associated complaint.
The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its obligations to test electrical, gas, and fire safety equipment. Actions resulting from a steering group meeting held in October 2022. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports of faults and damage arising from the installation of the new window. The resident’s requests for window cleaning services. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to a kitchen cabinet door. Reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.
The landlord’s handling of reports of leaks in the property.
The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling of the associated complaint.
The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the landlord’s: Complaint handling associated with the resident’s request for compensation. Its record keeping.