Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.
The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request for compensation for damaged personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and the contractor’s behaviour. Cracks in the property. The landlord’s complaint handling has also been considered in this investigation.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.
The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.
The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the rehousing process. The associated complaint handling.