Epping Forest District Council (202444665)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (202330012)
REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202341288)
The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342298)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.
London & Quadrant Housing Trust (202343946)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. Request to move due to overcrowding. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202334778)
The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.
London Borough of Tower Hamlets (202345104)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated complaint.
London Borough of Waltham Forest (202440600)
The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left in communal areas. Complaint handling.
Notting Hill Genesis (202344083)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.
Onward Homes Limited (202319139)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.