City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202338200)
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
Clarion Housing Association Limited (202420670)
The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports.
Clarion Housing Association Limited (202438888)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202429476)
The complaint is about the landlord’s handling of repairs to a communal front door.
Kingston upon Hull City Council (202422677)
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
London Borough of Wandsworth (202417200)
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
Magenta Living (202426472)
The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.
Moat Homes Limited (202421788)
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.