London Borough of Wandsworth (202337259)
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Octavia Housing (202316527)
The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.
One Housing Group Limited (202347825)
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
Peabody Trust (202323130)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
Places for People Group Limited (202431114)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s requests for a kitchen replacement. Complaint handling.
Royal Borough Of Greenwich (202425589)
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202318542)
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202419490)
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Sanctuary Housing Association (202441504)
REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]