Metropolitan Thames Valley Housing (MTV) (202319715)
The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman has also considered the landlord’s handling of the complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Midland Heart Limited (202311497)
This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.
Notting Hill Genesis (NHG) (202218255)
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
Notting Hill Genesis (NHG) (202313885)
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202339687)
The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The handling of his complaint.
One Housing Group Limited (202331504)
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
Origin Housing Limited (202223948)
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.
Origin Housing Limited (202304044)
The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.
Peabody Trust (202201267)
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
Peabody Trust (202320114)
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.