Bristol City Council (202421459)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bristol City Council (202440707)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202419776)
The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with his request for adaptations.
Charnwood Borough Council (202325335)
The complaint is about the amount of compensation the landlord offered the resident.
Charnwood Borough Council (202336968)
The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.
Charnwood Borough Council (202431637)
The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.
Clarion Housing Association Limited (202425493)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202438681)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Cornwall Housing Limited (202443635)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also investigated the landlord’s complaint handling.
Freebridge Community Housing Limited (202447154)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.