We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Search

Date

Date from (mm/dd/yyyy)

February 2020

Date to (mm/dd/yyyy)

February 2020

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Loading...

London & Quadrant Housing Trust (202534314)

Decision Case ID 202534314 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background During September 2025 the resident contacted the landlord to report […]

London Borough of Camden Council (202453391)

Decision Case ID 202453391 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has repeatedly reported water […]

London Borough of Camden Council (202541121)

Decision Case ID 202541121 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In February 2025, the resident […]

London Borough of Ealing (202520683)

There were delays in the landlord’s complaint handling that it did not acknowledge, apologise or offer redress for.

London Borough of Enfield (202345701)

Decision Case ID 202345701 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced issues about grounds […]

London Borough of Islington (202400266)

Decision Case ID 202400266 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives with her partner in […]

London Borough of Islington (202536205)

Decision Case ID 202536205 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident was unhappy with how […]

London Borough of Lambeth (202346606)

Decision Case ID 202346606 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In October 2023, the resident complained […]

London Borough of Tower Hamlets (202334996)

Decision Case ID 202334996 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In December 2023, the resident reported […]

London Borough of Tower Hamlets (202336915)

Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]