Platform Housing Group Limited (202503102)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202333999)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202348399)
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
Southern Housing (202336213)
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
The Guinness Partnership Limited (202403175)
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The Guinness Partnership Limited (202449975)
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202400144)
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
A2Dominion Housing Group Limited (202418987)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Birmingham City Council (202337963)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.