We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s defect reports.
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
The complaint is about the landlord's handling of reports about the condition of the communal bin area.
The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.