Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent repairs to: Damaged floor tiles which contained asbestos. Leak/roof issue. Cracked toilet. Cracked walls. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.
The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.
The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.