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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Waltham Forest Council (202406940)

The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.

A2Dominion Housing Group Limited (202234916)

The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The Ombudsman has also investigated the landlord’s complaint handling.

Adur District Council (202302149)

The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Bromford Housing Group Limited (202308549)

The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported disruption caused to the resident’s household during the insulation remedial works and for the reported damage to decorations. The Ombudsman has also investigated the landlord’s handling of the associated complaints.

East Riding of Yorkshire Council (202320791)

This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s handling of the associated complaint.

Lambeth Council (202401763)

This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.

London & Quadrant Housing Trust (L&Q) (202301182)

The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.