We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.