Together Housing Association Limited (202301946)
This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202347808)
The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s complaint.
Wythenshawe Community Housing Group Limited (202315208)
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Yorkshire Housing Limited (202229983)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January 2022. Associated complaint.
Anchor Hanover Group (202223058)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.
Anchor Hanover Group (202318755)
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
Birmingham City Council (202304897)
The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint.
Bolton at Home Limited (202230739)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.
Central Bedfordshire Council (202318358)
The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.
Cheltenham Young Men’s Christian Association (202310974)
The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.