Citizen Housing (202216026)
The complaint is about the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Clarion Housing Association Limited (202213014)
The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents boiler. The handling of the resident’s complaint and the amount of compensation offered.
Clarion Housing Association Limited (202307103)
The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection of the communal emergency installations; Testing of the emergency lighting; This report will also assess the landlord’s complaint handling.
Dacorum Borough Council (202336291)
The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.
ForHousing Limited (202316878)
This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.
Gateshead Metropolitan Borough Council (202223999)
The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202310041)
The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his estate. The landlord’s complaint handling has also been investigated.
Islington Council (202341765)
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
Lambeth Council (202232225)
The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.
LiveWest Homes Limited (202307061)
The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony area. This Service has also investigated the landlord’s handling of the resident’s complaints.