We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water from the shower leaked out of the room. Reported concerns regarding electrical safety and installed extraction equipment. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of issues with the boiler and electrical sockets. The resident’s reports of damage to personal belongings. The associated complaints.
The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of a leak to the communal entrance.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for compensation for high energy costs.
The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, including: Gap underneath the back door. The previous tenant’s belongings in the property. No lintels supporting the window. The shower not working. The roof’s condition. Damp and mould. Asbestos. Safety concerns regarding the hedge. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the resident’s car and an increased insurance premium. The associated complaint.
The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include a management fee with a 10-15% levy. Service charges. Demands for unpaid service charges and ground rent. The associated complaint.