Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s reports of a leak into the property. handling of repairs to damaged walls. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s:
The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of damaged electric sockets. The resident’s reports of a leak, damp and mould. The resident’s concerns about carbon monoxide. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. repairs to the resident’s balcony doors and the associated damp and mould. the resident’s reports of damage to her possessions due to damage and mould. The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.
The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the resident’s belongings. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
The complaint is about:
The complaint is about the landlord’s response to reports of antisocial behaviour.
The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. The associated complaint.