London Borough of Hammersmith and Fulham (202335312)
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lambeth (202338811)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
London Borough of Lambeth (202403717)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint.
Peabody Trust (202334037)
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.
The Abbeyfield Society (202402794)
The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its care service provision and whether this amounted to a breach of contract or neglection of duty of care to a vulnerable adult. The landlord’s response to the residents request for it to buy back the property.
Vivid Housing Limited (202336673)
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
Believe Housing Limited (202414128)
The complaint concerns the landlord's handling of: The resident’s reports of antisocial behaviour (ASB). The related complaint.
City of York Council (202447972)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property, including the condition of the kitchen, and the related damp and mould The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202322362)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202419946)
The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. a faulty storage heater. various outstanding repairs. damage to personal possessions. This report has also considered the landlord’s complaint handling.