Torus62 Limited (202332989)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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West Northamptonshire Council (202308586)
The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.
Accent Housing Limited (202315372)
The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling.
Accent Housing Limited (202322132)
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
Clarion Housing Association Limited (202320826)
The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.
Dudley Metropolitan Borough Council (202230740)
The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202329766)
The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and ventilation. The associated complaint, including compensation.
Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202339054)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202324786)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.