We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202330469 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported a strong smell of damp in December […]
Decision Case ID 202527520 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a first […]
Decision Case ID 202309773 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a property […]
Decision Case ID 202426038 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a one-bedroom ground floor flat. He […]
Decision Case ID 202452898 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident made a joint complaint with her […]
Decision Case ID 202427884 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 28 April 2026 Background The resident lives in a flat in a block. She reported […]
Decision ID 202339459 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident told the landlord that her central heating system did not heat […]
Decision Case ID 202318254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained to the landlord about ASB involving […]
Decision Case ID 202501083 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident’s daughter complained on her behalf to the […]
Decision Case ID 202411877 and 202443739 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident is autistic and experiences noise sensitivity. […]