Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202323637)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.

Amplius Living (202331335)

The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Amplius Living (202416520)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This Service has also considered the landlord’s complaint handling.

Bernicia Group (202420134)

The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Service has also considered the landlord’s handling of the complaint.

GreenSquareAccord Limited (202320731)

The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.

Haringey London Borough Council (202329072)

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping